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FAQ's

ASAP Party Rentals

Satisfaction Guaranteed

We appreciate the opportunity to serve you, and your satisfaction is our top priority. If you do encounter any problems, please contact us immediately at

317- 401- 5271

support@asappartyrentalz.com

Privacy

Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

How does the pricing work?

Prices are quoted for one day event.  If you desire to use rental items for a longer period, please call our office for a longer terms rate. All charges are for time out, whether used or not.

Sales Tax

Rental fees do not include sales tax of 7%.

Do you charge for delivery?

Yes, delivery fee depends on your location.

What areas do you deliver?

ASAP Party Rentals provides delivery to Indianapolis, Carmel, Westfield, Noblesville, Fishers, McCordsville and Zionsville.

Do you require a deposit?

Yes. All orders require a deposit of $50 will be taken by a credit card. This deposit is deducted from your balance- which is due at the time of delivery, and prior to the equipment being set up and a signed rental agreement is required to officially reserve rental items.

What if I need to cancel my reservation?

Your deposit is non-refundable. If you cancel the deposit will not be returned but instead will be regarded as an in-house credit with ASAP Party Rentals that will remain valid for one year from the date of the cancelled reservation. A cancellation made with less than 2 days’ notice will result in forfeiture of the deposit. If cancellation is done on the day of your event a fee of 20% of the balance due will be charged on the credit card provided by the customer at the time of purchase and a signed rental agreement to officially reserve rental items.

How do I Pay?

We accept cash, Visa, Mastercard, American Express, Discover.

What is your policy if there is inclement weather?

We reserve the right to cancel any order, if harsh weather does not allow for set up, or will cause harm to any rented equipment, as well persons or property. In this rare event your deposit will be refunded in full.

 We ask that you have alternative plans in case of inclement weather.

Bouncers cannot be used if there are winds of 20 mph or more and cannot be used in the rain. It would not be safe for your children. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event.

If we set up the unit, and the weather later turns inclement (rain or higher winds), we will pick up the unit according to schedule , however, in this event

NO REFUND will be given.

How much space will I need for the tent?

Allow a minimum of 2 feet around the perimeter of the tent for set up. That means if you order a 20×20 size tent the area you need to have for proper installation should be 24×24.

Does The Tent Come With Sidewalls?

No, but you can add sidewalls.

Do you guys set up the tent?

Set up and breakdown are included in every tent rental. We do not set up tables and chairs unless requested and there is an additional fee.

How safe is to rent the inflatable?

Please refer and follow the instructions and guidelines listed on your rental contract and on the unit itself. Our inflatables are all safety-rated and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire-retardant materials.

Are your units clean?

All inflatables and equipment are cleaned, disinfected, and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.

Do I need to clean the inflatable when the party is over?

We expect to receive our inflatables back in a fairly clean condition. To make sure that there will only be a reasonable amount of cleaning done by our staff.

Candy wrappers, balloons, balls, cake are just some of the items found in units which will result in a cleaning fee of $25 and up.

How much space do I need?

Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.

The area should be flat, free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make. sure, the timer is not set to go on. We prefer to set up on grass, but any other surface please let us know and we can accommodate your needs.

How strictly do you keep your schedule?

We pride ourselves on our punctuality. We will always deliver our units on time or early.

How do I go about reserving an inflatable?

To make your reservation is quick and easy!! You can make your reservation on our webpage or you can call at 317-401-5271 to speak to an ASAP Party Rentals representative.

Do I have to rent for the entire day, or can I rent for shorter/longer periods of time?

Our standard rates are per day rentals. However, we are flexible and can allow you to keep the unit for shorter/longer periods if needed.  Please contact us for additional information.

When/How do I pay?

Deposits will be taken by a credit card at the time of reservation is set. The entire balance is always due at delivery time.

(We will deduct your initial deposit from the total) We accept cash,

Will the inflatable harm my lawn?

We cannot guarantee that the inflatable will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.

 

Do we have insurance?

Yes. We carry a general liability insurance policy. Please note that all individuals and/or companies that rent from us are required to sign a rental agreement prior to setting up the equipment. We cannot set up the equipment until the rental agreement has been signed.

What type of power is required for an inflatable?

The inflatable should be within 100ft. of a 120v outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used.

Can I have an inflatable at a park or forest preserve?

You must contact the park/forest preserve, in advance, to let them know that you would like to have an inflatable present. Many parks/forest preserves require a permit to have an inflatable set up and can take as many as 10 days to process. If a 120v outlet is not available, you will need a generator.

Who is responsible for underground utilities?

Our units are staked into the ground for stability and safety. Therefore, the renter is responsible for having all utilities located prior to their party.

What should we do to get ready for our inflatable rental?

The first thing we like to tell people is… “Measure.”  Make sure you know where you want your inflatable, tent rental, and make sure there is enough room. Also, make sure your outside plug is working. That means… plug something in and test it! We need electricity within 100 feet minimum. The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the inflatable clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping and will prevent any soiling of our unit(s). If you have a waterslide rental, don’t water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.

What are your safety rules/regulations?
  1. Always have adult supervision when children are in or around the unit.
  2. Children must remove their shoes prior to entering the unit.
  3. Riders must remove loose or sharp objects including glasses and dangling jewelry.
  4. Keep the number of children in the unit at or below 1000 pounds.
  5. No rough housing, horseplay or flips should be tolerated.
  6. Absolutely NO gum, food, drinks, candy, silly string, play sand, glitter, soap, oil, in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
  7. Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun
  8. Do not move the unit from the set-up location for any reason.
  9. Do not use near water or when fireworks are being used or will be used.
  10. If the unit shifts during your rental period, have the riders exit the inflatable and push/pull it back into place on the tarp.
    Have the FUN!!

Yes. We can add the company/organization to our policy as being additionally insured. There is an extra $25 charge for this. Please contact us for details

If winds exceed 20 m.p.h. deflate the inflatable unit, it is unsafe.

Is it alright to tip the delivery person?
  1. Absolutely! These guys work hard spending their weekends setting up and taking down the equipment. If the delivery team does a good job, let them know.